Privacy Policy
At The Junk Ninja, your privacy is our priority. This policy explains how we collect, use, and protect the information of our customers in Dayton, Crosby, and Liberty. We are committed to ensuring your personal data is handled with the highest level of care and security.
Data Collection & Use: We collect essential information such as your name, contact details, and service address to process bookings and provide efficient trash removal services. This data allows us to coordinate pickups and communicate updates regarding your scheduled removal in the Dayton area.
Secure Processing: Your information is processed securely through the Wix platform. We employ industry-standard encryption to protect your data during transmission and storage. The Junk Ninja will never sell, lease, or distribute your personal information to third parties for marketing purposes.
Your Rights: You have the right to request access to the personal data we hold about you or to ask for it to be updated or removed from our records. For any privacy-related inquiries, please contact our support team directly.
Terms of Service
The Junk Ninja provides professional junk removal services for residential and commercial properties in Dayton, Crosby, and Liberty. Our scope includes hauling non-hazardous debris, furniture, appliances, and yard waste. We are committed to eco-friendly disposal practices, recycling or donating items whenever possible.
Customers are responsible for providing clear and safe access to all items scheduled for removal. Our team reserves the right to decline service if the environment is deemed unsafe or if items are inaccessible. Please ensure that pets are secured and any delicate surrounding property is protected prior to our arrival.
We do not accept hazardous materials, including chemicals, bio-medical waste, asbestos, or lead-based paints. Disposal of certain heavy items or electronic waste may be subject to additional environmental handling fees. By booking our services, you agree to these limitations and our local disposal guidelines.
Cancellation & Refund Policy
Respecting your agenda is key. To keep bookings optimized for clients in Dayton, Crosby, Liberty, Baytown, and Houston, we use a firm policy so our crew can quickly assist others if your plans change and you cancel.
Quick Refund Stats
24h Notice: 100% Refund Same-Day Cancellation: Non-Refundable Local Priority: Fast Rescheduling for All Dayton, Crosby, and Liberty Customers
To obtain a full reimbursement, you must cancel your booking at least 24 hours before your appointment. If you modify your schedule with less than a day's notice, a $50 processing fee may be charged, or you can opt for a full service credit available across Dayton, Crosby, Liberty, Baytown, and Houston. While we don't provide refunds for finished work, if our performance falls short in the Houston or Liberty areas, reach out within 48 hours for a service review and possible partial refund or fix.